Conversational AI – State of the Market 2023
State of the Market Report

16 Nov 2022
by Vaibhav Bansal, Sharang Sharma, Anubhav Das, Karthi P, Nimish Sharma

Conversational AI is a network of advanced technologies and solutions that communicate with each other to share information across systems in a contact center environment. It is a key enabler of front- and back-office automation. Businesses worldwide are realizing the importance of conversational AI solutions to serve customers across industries and digital channels and support internal processes such as HR support, IT helpdesk, sales, F&A, and marketing.

The demand for conversational AI solutions is at an all-time high and is expected to gather greater momentum as enterprises continue to leverage these solutions to provide superior CX, drive customer acquisition, and create market differentiation.

Scope:

All industries and geographies

Contents:

In this report, we study:

  • Market size and adoption trends by buyer geography, size, industry, and business function
  • Conversational AI solution characteristics and the provider landscape
  • Barriers to conversational AI adoption and best practices
  • Outlook for 2023-24

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Service Optimization Technologies (SOT)

Sourcing and Vendor Management

 

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