Conversational AI is a network of advanced technologies and solutions that communicate with each other to share information across systems in a contact center environment. It is a key enabler of front- and back-office automation. Businesses worldwide are realizing the importance of conversational AI solutions to serve customers across industries and digital channels and support internal processes such as HR support, IT helpdesk, sales, F&A, and marketing.
The demand for conversational AI solutions is at an all-time high and is expected to gather greater momentum as enterprises continue to leverage these solutions to provide superior CX, drive customer acquisition, and create market differentiation.
Scope:
All industries and geographies
Contents:
In this report, we study:
Market size and adoption trends by buyer geography, size, industry, and business function
Conversational AI solution characteristics and the provider landscape
Barriers to conversational AI adoption and best practices
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