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Customer Experience Management (CXM) in EMEA – Provider Compendium 2023
Provider Compendium Report
11 Nov 2022
by
Shirley Hung, David Rickard, Chhandak Biswas, Aishwarya Barjatya, Uday Gupta, Rashi Garg
Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 25 CXM service providers in EMEA. It features their scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK Matrix® provider assessment. The compendium also examines the EMEA CXM operations provider landscape.
The report will enable current and potential buyers of CXM in the Americas to assess the providers based on their strengths and limitations in desired capabilities.
Scope
Domain: CXM
Industries: all
Geography: Americas
Contents
In this research, we feature 25 CXM service provider profiles and examine their:
- Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
- Delivery locations: details of key delivery locations worldwide
- Capabilities and clients: major engagements and revenue by geography, industry, and buyer size
- Everest Group assessment: provider’s position on Everest Group’s PEAK Matrix®, along with its market share and delivery capability assessment, and overall evaluation of capabilities
Membership(s)
Customer Experience Management (CXM) Services, including Contact Center Outsourcing
Sourcing and Vendor Management
Page Count: 203
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