Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 25 CXM service providers in EMEA. It features their scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK Matrix® provider assessment. The compendium also examines the EMEA CXM operations provider landscape.
The report will enable current and potential buyers of CXM in the Americas to assess the providers based on their strengths and limitations in desired capabilities.
Scope
Domain: CXM
Industries: all
Geography: Americas
Contents
In this research, we feature 25 CXM service provider profiles and examine their:
Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
Delivery locations: details of key delivery locations worldwide
Capabilities and clients: major engagements and revenue by geography, industry, and buyer size
Everest Group assessment: provider’s position on Everest Group’s PEAK Matrix®, along with its market share and delivery capability assessment, and overall evaluation of capabilities
The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Buyers showed a higher propensity to outsource and shifted their priorities with heightened awareness of the importan…
