Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 10 CXM service providers in APAC, including their scale of operations, digital solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the CXM service provider landscape in APAC.

The study will enable current and potential buyers of CXM in APAC to assess the providers based on their strengths and limitations for desired capabilities.

Scope:

Domain: CXM

Industry: all

Geography: APAC

Contents:

Each CXM service provider profile provides the following details:

• Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
• Delivery locations: details of key delivery locations worldwide
• Capabilities and client details: major engagements, revenue split by geography, industry, and buyer size
• Everest Group assessment: provider position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of provider capabilities

Membership(s)

Customer Experience Management Services, including Contact Center Outsourcing

Sourcing and Vendor Management