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The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technologies and pricing models.

Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace.

Scope

Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. In these reports, we:

• Provide detailed research on leading providers, including their growth drivers and decision-making approaches
• Share providers’ histories, evolution, cultures, strategies, performance, and outlook
• Compare provider performance against peers across various spend categories

This study is based on the following sources of information:

• PEAK Matrix^® reports
• PEAK Matrix^® compendium reports
• Proprietary databases
• Company filings

Contents

In this research, we:

• Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider's performance across Everest Group’s PEAK Matrix^® reports in the ITS, BPS, and ES domains
• Provide company overviews featuring the provider’s evolution, including its establishment, financial performance, acquisitions, talent management, and delivery presence
• Examine the provider’s portfolio mix: details of the provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical
• Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix^® reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industries
• Assess the provider’s priority focus and investment areas
• Evaluate the provider’s investment in digital services to maintain its competitiveness