This Executive Brief is available only to GBS/ Shared Services members. For information on membership, please contact us

COVID-19 has exacerbated the already existing demand-supply gap for niche skills, precipitating the need for enterprises to realign employee skills with emerging business needs and future opportunities. Many GBS organizations are already undertaking focused skilling efforts to future-proof their talent models. In this executive brief, Everest Group analysts share key differentiators for best-in-class GBS organizations, assess skilling outcomes and impact created, and examine key implications for GBS organizations.

Note: Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.