Enterprises, especially small and midsized, are adopting Microsoft Dynamics 365 to modernize customer experience and finance & operations, enable end-to-end visibility across the supply chain, and streamline marketing & sales. Large enterprises adopt Microsoft Dynamics 365 to buttress their core Enterprise Resource Planning (ERP) and Customer Experience (CX). Microsoft has strengthened its offerings and presence by closely integrating Dynamics 365 with Microsoft Office, Outlook, and Teams. To expedite Microsoft Dynamics 365 adoption, service providers are investing in skilling talent and building robust accelerators to help enterprises in their digital transformation journeys.

In this research, we present detailed assessments of 18 IT service providers featured on Everest Group’s Microsoft Dynamics 365 Services PEAK Matrix^® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the service provider’s service focus, key Intellectual Property (IP) / solutions, and domain investments. The study will assist buyers in selecting the best-fit provider according to their needs, while service providers will be able to benchmark themselves against competitors in the space.

Scope

• All industries and geographies
• This assessment is based on Everest Group’s annual RFI process considering investments made until March 2021, interactions with leading Microsoft Dynamics 365 service providers, client reference checks, and an ongoing analysis of the Microsoft Dynamics 365 services market

Contents

This report features 18 Microsoft Dynamics 365 service provider profiles, each of which includes:

• A detailed assessment of the service provider’s strengths and limitations
• An overview of the provider’s Microsoft Dynamics 365 services business and offerings – partnership status with Microsoft; projects completed; number of experts; revenue split across the services value chain; and details of projects by product, buyer size, industry, and geography
• An assessment of the provider’s Microsoft Dynamics 365 services case studies, delivery capabilities, domain investments, and key solutions

Membership(s)

Enterprise Platform Services (EPS)

Sourcing and Vendor Management