As insurance firms navigate the post-pandemic landscape with measures to become more nimble and agile, deliver superior customer experience, and run business as usual, they are realizing the importance of the cloud as a key enabler of growth and efficiency.

In this study, we emphasize that the cloud strategy for insurance firms should rest on the four pillars of experience transformation, data centricity, talent management, and cost efficiency. To manage this transformation, insurance firms will have to rethink customer journeys, develop attractive talent models, and carve out an end-to-end transformation strategy considering their twin objectives of growth and efficiency gains.

Scope

Industry: insurance

Geography: global

Contents

In this report, we examine the need for modernization and change in insurers and provide perspectives on:

• The cloud as a driver of change for insurance firms
• The combination of business and IT to drive insurers’ cloud transformation agenda
• The four pillars to guide cloud adoption for insurers

Membership(s)

Insurance Information Technology

Sourcing and Vendor Management