With the COVID-19 pandemic accelerating the need for digital transformation among enterprises across industries and geographies, Robotic Process Automation (RPA) has emerged as a key enabler in the enterprise automation segment. The RPA market has been one of the fastest-growing software markets in the past decade and has played a key role in helping organizations reduce costs, achieve greater operational efficiencies and quality, increase workforce productivity, enhance customer and employee experience, and realize quick time-to-value. Encouraged by a growing number of success stories and positive word-of-mouth, many enterprises, Global Business Services (GBS) organizations, and service providers are investing in RPA. However, to achieve success, it is critical to select the right enterprise-grade RPA solutions.

In this report, we study 23 RPA technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Scope:

• All industries and geographies
• RPA products that are sold on license and irrespective of any ongoing business or IT process outsourcing or managed services were considered for this report

Contents:

In this PEAK Matrix report, we study:

• Everest Group’s PEAK Matrix evaluation of RPA technology providers and their categorization into Leaders, Major Contenders, and Aspirants
• Competitive landscape of the RPA technology provider market
• Key RPA technology trends
• Key strengths and limitations of each RPA technology provider

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management