In the last few years, many GBS centers have scaled up automation adoption and are now playing a key role in the overall enterprise automation adoption journey. The challenge now lies in decoding the technologies, governance models, and Intelligent Automation (IA) architecture to bring in the next wave of automation-led benefits for the enterprise. This report analyzes the emerging adoption trends and key themes common across GBS centers looking to scale IA adoption.
The report will be relevant for a broad set of stakeholders, including buyers / parent organizations, providers, GBS organizations, and industry influencers, such as investors and industry bodies.
Scope
All geographies and industries
The report is primarily based on interactions with senior leaders from 50+ GBS centers of global enterprises, service providers, and automation technology providers
Contents
In this report, we examine:
Key trends and the automation landscape in GBS organizations
Global enterprises are increasingly endorsing GBS organizations not only for helping them improve efficiencies and save costs, but also for demonstrating agility, resiliency, and the ability to step up and deliver complex and higher-value services.
