Evolving customer preferences, demand for digital and omnichannel experiences, and competition from FinTechs are impacting banks’ digital strategies and transformation initiatives. In Europe, regulations such as the General Data Protection Regulation (GDPR) and open banking have driven banking organizations’ investments in application modernization initiatives. Additionally, the rise of challenger banks is compelling banks to focus on customer experience enhancement.

One of the biggest challenges the industry continues to face is the shortage of technology skills in the market. Thus, IT service providers are investing heavily in not just banking-focused IP/solutions, but also engineering talent to respond to the evolving demand themes.

In this research, we present an assessment and detailed profiles of 26 Application and Digital Services (ADS) providers in Europe featured on the Application and Digital Services in Banking PEAK Matrix®. Each service provider profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

Scope

• Industry: banking
• Geography: Global
• The assessments are based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading application and digital services providers, client reference checks, and an ongoing analysis of the banking ADS market

Contents

This report studies:

• ADS in Banking IT Services PEAK Matrix® Assessment 2021 – Europe
• An overview of the 26 service providers’ ADS in banking businesses and offerings – vision, business performance, and extent of adoption of ADS in banking across geographies
• Client success stories, including the business challenges addressed, solutions delivered, and impact generated
• An overview of the providers’ ADS in banking domain investments, key Intellectual Property (IP) / solutions, and key partnerships
• Everest Group’s perspective on the strengths and limitations of the 26 service providers

Membership(s)

Banking Information Technology

Sourcing and Vendor Management