The pandemic has been a catalyst for enterprises to recalibrate their strategies and operating models for the workplace. Considering that the business case for workplace transformation is well established now, enterprises are conceptualizing the target states of their workplace environments and the journeys required to achieve them. The post-pandemic workplace will require a significant overhaul of tools, processes, talent requirements, security mechanisms, and governance frameworks. The transformation journey will be based around location-agnostic services and a significant focus on employee experience and well-being.
In this research, we present an assessment of 26 digital workplace service providers featured on Everest Group’s Digital Workplace Services PEAK Matrix®
and highlight the strengths and limitations of each service provider.
Scope
All industries and geographies
This assessment is based on Everest Group’s annual RFI process conducted over Q2 and Q3 2021, interactions with leading digital workplace service providers, and an analysis of the digital workplace services marketplace
Contents
Each service provider profile includes the following:
A summary dashboard – assessment of market impact, and vision and capability
With enterprises focusing on digitaltransformation initiatives, the digital workplace services market underwent rapid recovery in 2021. It is expected to continue its strong growth trajectory in 2022, as enterprises attempt to drive maximum value…
