The mortgage operations landscape is becoming increasingly competitive as enterprises continue to look for solutions to improve their capabilities, expand their footprint, and gain market share. Some of the factors shaping the mortgage industry landscape include interest rate changes, shifts in consumer behavior, the rise of digital elements, and the evolving regulatory environment. In this environment, non-banks continue to gain momentum due to the increased leverage of technology and digital and a rise in the demand for ancillary services in mortgage operations.

To stay competitive, enterprises are embracing digital technologies, including advanced analytics and cognitive aids, to provide customers a seamless and personalized experience. Consequently, their demands from service providers have moved beyond cost efficiencies to value addition to facilitate their transformation agendas.

In this research, we take a close look at how enterprises are embracing digital technologies to improve customer experience and examine the evolving role of outsourcing service providers, which are increasingly becoming partners to enterprises by providing end-to-end solutions.

Scope

Industry: Banking and Financial Services (BFS)

Geography: global

Contents

In this report, we analyze:

• Key challenges that financial institutions face in mortgage operations
• Emerging areas in mortgage operations that are gaining traction
• Key outsourcing trends in the mortgage operations industry
• Key recommendations for enterprises and service providers

Membership(s)

Banking Business Process

Sourcing and Vendor Management