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Customer Experience Management (CXM) – Service Provider Compendium 2021
Service Provider Compendium
27 Sep 2021
by
Shirley Hung, David Rickard, Sharang Sharma, Aishwarya Barjatya, Sufiyan Dayam, Sonali Srivastava
Customer Experience Management (CXM) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 37 service providers, including their scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK Matrix® Service Provider Assessment. The compendium also sheds light on the global CXM operations service provider landscape
The study will enable current and potential buyers of CXM operations to assess the providers on their areas of strength and limitations based on desired capabilities.
Scope
- Industry: all
- Geography: global
Contents
Each service provider profile captures the following CXM-related details:
- Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
- Delivery locations: city-level detail of key delivery locations worldwide
- Capabilities and clients: major engagements and revenue split by geography, industry, and buyer size
- Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities
Membership(s)
Customer Experience Management (CXM) Services, including Contact Center Outsourcing
Sourcing and Vendor Management
Page Count: 254
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