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The global services market is highly dynamic and evolving rapidly, as reflected in the shifting of priorities from cost arbitrage to automation. In this scenario, third-party vendors are continually assessing their market positioning and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative for them to evaluate new technology offerings and different pricing models.

Everest Group’s Factbook and Primer provides a holistic and integrated view of leading service providers to aid strategic decision-making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions.

Scope

The Factbook and Primer provides an ideal knowledge base for enterprises to study service providers and market evolution. This report offers:

• Detailed research on leading service providers and a fact-based analysis of their growth drivers and decision-making approach
• Service providers’ history, evolution, culture, strategy, performance, and outlook
• Comparison of each service provider’s performance against peers across various spend categories

This Factbook and Primer is based on the following sources of information:

• PEAK Matrix®reports
• PEAK Matrix® compendium reports
• Proprietary databases
• Company filings

Contents

In this research, we study:

• Snapshots of Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES): overview of each service provider's performance across Everest Group’s PEAK Matrix^® reports in the ITS, BPS, and ES domains
• Company overview: each service provider’s evolution, including its establishment, financial performance, acquisitions, talent management, and delivery presence
• Portfolio mix: details of each service provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical
• ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix^® reports: details of each service provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industry
• Priority focus and investment areas: assessment of focus areas for the company to grow its business further
• Investment in digital services: details of each service provider’s investments in digital services to maintain its competitiveness