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Global banking, financial services, and insurance firms are modernizing their IT systems by adopting enterprise platforms to create superior customer experience, reduce latency, improve efficiency, manage regulations, and adopt next-generation technologies. These firms, however, face significant challenges in adopting platform-based technologies due to the burden of legacy infrastructure, talent shortages, and resistance to change. Global Business Services (GBS) organizations are helping their parent enterprises resolve these issues and adopt a structured approach to platform modernization by investing in talent development, proprietary solutions and accelerators, thought leadership, and design thinking.

Scope

Industry: BFSI

Geography: Predominantly India

Content

In this report, Everest Group highlights the growing importance of platformization, with special emphasis on the increasing role that GBS organizations play in the space. In particular, we address the following topics:

• What are the key themes driving platform adoption?
• What are the benefits and challenges that BFSI firms face in adopting enterprise platforms?
• How are GBS organizations addressing these challenges?
• Success stories and market perspective
• A platform modernization roadmap and approach