The PricePoint™ Q2 2020 report identifies and analyzes pricing trends for ITO and BPO deals through a comprehensive analysis of key demand- and supply-side and macroeconomic factors that impact pricing in India and the US. Additionally, the report includes insights on contemporary outsourcing trends driven by market developments.
Scope
Industries: IT and BPO
Geographies: India and US
Contents
This report contains an in-depth analysis of the drivers that impact ITO and BPO services pricing in India and the US, including:
Buy-side drivers, such as deal size, deal volume, value mix, and new deal renewal mix
Supply-side drivers, such as resource utilization, support costs, and service provider financial performance
Macroeconomic factors, such as operating cost inflation and foreign exchange rates
This report also assesses the cumulative impact of these drivers on pricing in Q2 2020 and provides the outlook for Q3 2020.
Our featured research includes an assessment of:
Automation potential across activities
Degree of FTE reduction across activities
Degree of market adoption
Automation use cases across each activity
Impact of an organization’s existing operating environment on automation potential for Record-to-Report (R2R) services
Organizations assess various parameters when selecting suppliers, and typical factors such as solutions, references, and commercials have expanded to include Environmental, Social, and Governance (ESG) parameters. While, in the past, ESG parameters…
