Application management as a practice area has existed as long as applications. However, the mandate, scope, and value that enterprises demand from services have evolved tremendously over the last few years. The performance of applications is increasingly being equated with the performance of the enterprise and its brand value. To address enterprises' ever-evolving expectations and continuously shrinking budgets, application management services have embraced next-generation operating models to deliver the service and innovative commercial constructs of self-funding digital transformation. In the post-pandemic business scenario, enterprises must shift to next-generation Application Management Services (AMS) to stay competitive.

This report examines the dynamics of the global next-generation application management service provider landscape. We present detailed assessments and profiles of 24 next-generation AMS providers featured on Everest Group’s Next-generation Application Management Services PEAK Matrix®.

Scope

All industries and geographies

Contents

In this report, we focus on:

• Everest Group’s PEAK Matrix® evaluation of 24 next-generation AMS providers
• Key strengths and areas of improvement for each of the 24 next-generation AMS providers featured on the assessment
• Overview of the providers’ next-generation AMS vision and offerings
• Assessment of the providers’ delivery capability, investments, and key solutions

Membership(s)

Application Services

Sourcing and Vendor Management