While historically, global capital markets firms have been slow in addressing digital disruption, the COVID-19 pandemic has drastically accelerated their plan for organization-wide digital transformation. Muted growth outlook, a complex regulatory landscape, and the need to manage business resiliency during the pandemic were some of the key challenges that capital markets enterprises focused on at the beginning of the year. They addressed these concerns by enabling secure ways for employees to work remotely, digitalizing sales and distribution channels to effectively serve customers, and managing brand and customer trust.

As global markets have started recovering, capital markets firms are focusing on the next normal by investing in data migration, cloud, platform modernization, and machine learning to deliver enhanced customer experience. IT service providers are ramping up service offerings, redesigning their capital markets practice strategies, and leveraging ecosystem talent to respond to the evolving demand themes.

In this research, we study the vision & capability and market impact of 25 leading IT application and digital service providers specific to the capital markets sector and position them on Everest Group’s proprietary PEAK Matrix® to identify the Leaders, Major Contenders, Aspirants, and Star Performers. The assessment is based on Everest Group’s RFI process and interactions with leading IT application and digital service providers, client reference checks, and an ongoing tracking of the capital markets IT services market.

Scope

• Industry: Banking and Financial Services (BFS)
• Market segment: application and digital services in capital markets
• Geography: global
• Service providers: Accenture, Atos, Birlasoft, Capgemini, Coforge, Cognizant, DXC Technology, Endava, EPAM, Genpact, GFT, HCL Technologies, Incedo, Infosys, LTI, Mindtree, Mphasis, NSEIT, NTT DATA, Quinnox, TCS, Tech Mahindra, Virtusa, Wipro, and Zensar Technologies

Contents

This report analyzes IT application and digital services in the capital markets sector and includes:

• Key trends in capital markets application and digital services and their implications
• Classification of 25 leading IT application and digital service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix®; framework
• A listing of Star Performers – service providers with the strongest forward movement over time – on the Application and Digital Services in Capital Markets PEAK Matrix® 2021
• Everest Group’s perspective on the strengths and areas of improvement of the 25 service providers evaluated in the research

Membership(s)

Banking & Financial Services ITS

Sourcing and Vendor Management