Organizations around the world are experiencing digital disruption, which has impacted various functions across industries, including talent acquisition. Increasing awareness of the benefits of digital adoption is pushing enterprises, service providers such as Recruitment Process Outsourcing (RPO) providers and Managed Service Providers (MSPs), and technology startups to build capabilities around digital.

However, increasing digital penetration has been accompanied by concerns around digital efficiency and the overuse or excessive reliance on digital.

This paper studies the opposing views on digital, analyzes what services-enabled technology and technology-enabled services mean, and helps enterprises choose the right solution for them through a logical analysis. The paper also evaluates the benefits of digital, how it is likely to evolve over time, and presents a real-life example showcasing an optimal recruitment solution.

Membership(s)

Contingent Workforce Management

Human Resources Outsourcing (HRO)

Recruitment Process Outsourcing (RPO)