Employee engagement and experience are becoming increasingly important for enterprises, with several aspects – rewards & recognition, learning & development, physical & financial wellness, employee assistance, collaboration & communication, and people analytics – fast gaining traction. There is, specifically, an increase in demand for R&R services from buyers of all sizes. This rising demand is primarily driven by the need to improve engagement, productivity, and business outcomes. Buyers now demand a SaaS-based solution that can be easily integrated with broader HR systems and is highly configurable based on an organization’s values and ideas to cater to the challenges of changing workforce demographics and rapidly evolving technology landscape. The R&R market continues to grow at a significant pace, as more buyers look to SaaS-based providers to provide a superior employee experience.

In this research, we present detailed assessments of 19 solution providers featured on the R&R Solutions PEAK Matrix®. The assessment is based on Everest Group’s annual RFI process for the calendar year 2019, interactions with service providers, client reference feedback/checks, and secondary research of the R&R market. The assessment also provides a brief overview of the R&R solutions market, key trends, and characteristics defining the market.

Scope

This research covers the following providers for R&R programs: Achievers, BI Worldwide, CSI Stars, Engage2Excel, Fond, HALO Recognition, Inspirus (a Sodexo Group company), Kudos, Madison, Maritz Motivation Solutions, MTM Recognition, O.C. Tanner, Online Rewards, Reward Gateway, Terryberry Company, Workhuman, WorkStride, Xexec, and Zaggle.

Contents

This PEAK Matrix report on R&R solution providers includes the following topics:

• Everest Group’s PEAK Matrix evaluation of R&R solution providers, including their classification into Leaders, Major Contenders, and Aspirants
• Key trends in the R&R space
• Competitive landscape of the R&R service provider market
• Assessment of each provider’s strengths and areas of improvement based on market impact and capability

Membership(s)

HR Services and Technology