Introduction

The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social media platforms, and “anytime-anywhere” information access). This combination of disruptive and legacy factors has driven healthcare firms to adopt new technologies, while also revamping their existing systems, processes, and interfaces.

As the technology mandate for healthcare enterprises evolves, so do their relationships with IT service providers. This, in turn, is driving the need for relevant research and market intelligence on demand and supply trends in healthcare outsourcing across the three major market segments – payer, provider, and life sciences. Everest Group’s healthcare outsourcing research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to ITO in the healthcare vertical.

Content

In this research, we present detailed profiles of the 20 vendors featured on the life sciences ITO PEAK Matrix. Each comprehensive profile provides a view of the service suite, scale of operations, scope, domain investments, transaction success, innovation, buyer satisfaction, delivery locations, and Everest Group’s assessment of the service provider specific to life sciences ITO services.