INTRODUCTION

The insurance industry is grappling with increasing customer expectations, eroding margins & downward pricing pressure, an uncertain economy, and increasing regulatory requirements. To address these challenges, insurance firms are investing in technology solutions and adopting disruptive business models to enhance customer experience, contain cost, improve profitability, and avoid penalties.

As the insurance industry is evolving with new business priorities, IT service providers are looking to capitalize on the opportunity by tailoring their offerings with next-generation technologies, developing in-house solution frameworks/accelerators, collaborating with buyers to invest in innovation, setting up labs & CoEs to demonstrate and evaluate proof-of-concepts, as well as forming alliances with leading insurance-specific product and platform vendors.

We had assessed 21 insurance AO service providers on their capabilities in providing these services globally. These providers were mapped on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to each provider’s capability and market success.

In this report, we present detailed profiles of these 21 service providers featured on the global insurance AO PEAK MatrixTM. Each service provider profile presents a comprehensive picture of their insurance AO service suite, scale of operations, domain investments, publicly-announced transactions, and delivery locations.

SCOPE

This report includes detailed profiles of the following 21 service providers:

• Insurance AO PEAK Matrix Leaders: Accenture, Capgemini + IGATE, Cognizant, IBM, Infosys, and TCS
• Insurance AO PEAK Matrix Major Contenders: CGI, CSC, HCL, HP, L&T Infotech, Mphasis, Mindtree, Syntel, Tech Mahindra, Virtusa, Wipro, and Zensar Technologies
• Insurance AO PEAK Matrix Aspirants: Birlasoft, Dell Services, and Hexaware

CONTENTS

Each profile covers the following aspects of each featured service provider:

• General overview of the provider’s business, services, clients, and financials
• Highlights of the provider’s assessment across the PEAK Matrix dimensions – scale, scope, domain investments, delivery footprint, buyer satisfaction, and market success
• The provider’s insurance AO-related domain investments, including proprietary solutions, acquisitions, alliances, and partnerships
• Publicly-announced transaction activity by the provider in the insurance AO domain during 2012-2015
• AO delivery footprint of the provider in offshore locations