INTRODUCTION

The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-process Human Resources Outsourcing (MPHRO) – Service Provider Landscape and Capability Assessment, August 2012. This report provides comprehensive, fact-based snapshots of 19 major MPHRO service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix with an insightful analysis of its capabilities.

This compendium of profiles tracks 19 MPHRO service providers including Accenture, ADP, Aon Hewitt, Caliber Point, Capgemini, Capita, Ceridian, Genpact, HCL, HP, IBM, Infosys, Logica, Neeyamo, NorthgateArinso, TCS, Wipro, Xchanging, and Xerox.

CONTENTS

In this research, we analyze the MPHRO service providers across the following dimensions:

• MPHRO service capability and strategy – Includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and spread of MPHRO FTEs globally
• MPHRO client portfolio – Includes total number of clients, major MPHRO clients, split of revenue by geography, and industry, and split of deals by buyer size
• MPHRO delivery locations – Includes city level detail of key delivery locations across the world
• Detailed assessment of MPHRO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 19 major MPHRO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of MPHRO will be able to assess service providers on their desired set of capabilities.