On February 8, Everest Group hosted a webinar titled, "5 Success-driving Actions: How to Manage Extreme Outsourcing Pricing."

Outsourcing services have undergone a profound transformation in recent months driven by evolving client needs and operating models, the advent of new technologies such as digital, artificial intelligence, and machine learning, and most recently, a severe talent shortage.

These forces have resulted in increased rates across the services industry. Outsourcing contracts signed as recently as early 2021 may already be misaligned with market realities.

This webinar uncovered five pricing actions enterprises should take now to attain value without breaking the bank.

Our experts provided answers to the following questions:

• What are recent pricing trends, and what is the future pricing outlook?
• Should enterprises hold firm for lower prices or give in to vendors’ higher rates?
• What levers can enterprises pull to stay within their overall IT or Business Services budgets?