The global services industry has found its stride coming out of 2021, showing transformational growth and ceaseless resilience with no sign of slowing down.

In this webinar, our experts broke down key global services market developments and explored trends in outsourcing and the global in-house market. The speakers also reported insights on talent, location activity, service provider M&A activity, and the key trends likely to shape the global services industry in 2022.

During this session, attendees learned:

• How the global services market performed and key developments in outsourcing in 2021
• Insights on the growth of the GBS market
• The evolution of the delivery center location strategy
• Expectations for 2022 and how to continue to prepare
• Key factors for success for this year