The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. However, as we look toward 2023, multiple factors – such as cost and price pressures, large-scale lay-offs, energy crises, geo-political instability, rising inflation, and GDP contraction – have left business leaders unsure of what to expect and how to prepare for 2023.

Watch as our experts reflected on the previous year and discussed global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises.

What questions did the speakers address?

• How did the global services industry perform in 2022?
• What are the key trends and outlook for the global services market in 2023?
• With rising macroeconomic uncertainties, how is the demand for IT-BP services evolving?
• What are the observed trends in location strategies, and will talent concerns begin to fade?
• Does sustainability take a back seat as the focus shifts to resilience?