Persisting economic uncertainty and increasing geopolitical pressures continue defining the macroeconomic environment this year. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception.

In this webinar, our analysts discussed shifting buyer expectations and the defining characteristics of the outsourcing climate in 2023 from an APAC-focused lens.

We also explored what sourcing leaders are doing to navigate uncertainties across a range of levers, including service provider portfolio shifts, location and talent strategies, pricing and contracting tactics, and engagement models.

Our speakers discussed:

• What are the macroeconomic trends shaping the APAC outsourcing market?
• What are the top focus areas in APAC for buyers of outsourced services?
• What location and talent strategies are sourcing leaders adopting to overcome increasing uncertainties?
• What are the pricing trends and forecasts in APAC? Which skillsets are facing more demand?
• How should APAC-focused procurement leaders shape their contracting and negotiation strategies?