Webinar Deck: Why GBS Change Management is the Key to Added Value and ROI
Webinar
24 Jan 2023
by
Deborah Kops, Rohitashwa Aggarwal, Arushi Gupta
Change management is a work in progress for most Global Business Services (GBS) organizations. For stakeholders and users alike, the learning curve that follows the move to a GBS platform can be substantial. With GBS comes a vast array of changes in the way the enterprise works – from processes and policies to technology and relationships.
Successful GBS change management is a continuous endeavor and, when managed as part of everything the organization does, can deliver a significant return on investment and bring added value.
In this webinar, Everest Group experts uncovered effective change management practices. At the center of the discussion lay first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.
Our experts explored:
Why GBS change management is still a work in progress for most organizations
Challenges and best practices to enabling and accelerating success in change management
Prevailing change management personas
Examples of successful change management initiatives
Change is not a one-off and is not focused only on the transition of work. As Global Business Services (GBS) organizations gain or lose mandates, sponsorships, scope, and reach, they are involved in various GBS and enterprise initiatives – such as…