Webinar Deck: Driving Outsourcing Maturity: the Answer to Economic Uncertainty
Webinar
19 Jan 2023
by
Shirley Hung, Rajesh Ranjan, Prateek Singh
Entering 2023, enterprises face continued economic uncertainty and are searching for ways to safeguard against the impacts of a pending recession.
Learning from previous economic downturns, enterprises can find significant cost savings and deliver more business value by driving increased outsourcing maturity. Business process services (BPS) offers benefits, including structural cost reductions through labor arbitrage, immediate transformative savings through creative deal structuring, and distribution of risk by making fixed costs variable.
In this webinar, our experts discussed how a recession could impact the BPS industry and how increasing outsourcing maturity could be the defense enterprises need.
What questions have our experts covered?
How does economic recession impact the BPS industry?
Will the impact of this potential recession be different from previous ones?
How does outsourcing help organizations weather economic uncertainties and periods of recession?
What benefits can organizations capture by driving increased outsourcing maturity?
The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet customers’ growing digital…
