Service Provider Health Check: BPS is a quarterly report assessing leading BPS providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report, we cover nine key providers and compare and analyze their growth, profitability, and cash flow utilization, helping enterprises navigate an evolving business landscape.

The report addresses four key enterprise needs: a preliminary provider evaluation to shortlist providers for RFPs, strategic insights into how providers are adapting to a shifting macroeconomic landscape, contract optimization to facilitate effective pricing and negotiations, and risk mitigation to enhance supplier risk assessments.

Scope

• Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights
• We cover nine providers: Concentrix, Conduent, EXL, Firstsource, Genpact, TaskUs, TELUS Digital, Transcom, and WNS
• Metrics assessed: organic constant currency growth, operating margin, return to shareholders, investments and capability building, and key leadership changes

Contents

In this report, we:

• Examine the need for a comprehensive provider evaluation
• Analyze providers’ relative health based on profitability, growth, and cash flow utilization
• Assess providers' financial health and organizational changes

Membership(s)

Forces & Foresight

Sourcing and Vendor Management