Enterprises adopt AI to cut costs, improve stakeholder experiences, and boost revenue, with investments set to rise as generative AI evolves. However, scaling AI remains difficult due to complex technology landscapes, legacy data challenges, unclear strategies, and data privacy concerns.

Enterprises are moving from AI proofs of concept to high-value use cases, shaping their sourcing strategies. They prefer providers with advanced AI expertise, relevant project experience, and value-driven pricing models such as outcome-based and gain-sharing deals. Providers with industry-specific knowledge, talent upskilling strategies, strong AI governance, and deep technology expertise are well-positioned as enterprises seek reliable partners for measurable business outcomes.

This compendium provides detailed profiles of 30 AI and generative AI service providers and will help enterprises choose the best-fit provider based on their sourcing considerations, while providers can benchmark their performance against their peers.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading AI and generative AI providers, client reference checks, and an ongoing analysis of the AI and generative AI services market

Contents

This report features detailed assessments, including profile overviews, key solutions, investments, and case studies, of 30 providers that focus on AI and generative AI services.

Membership(s)

Artificial Intelligence (AI)

Sourcing and Vendor Management