As a supplement to GBS Architectures: One Size Does Not Fit All, we are publishing a comprehensive data book that explores GBS architectures’ core dimensions and vectors. While the main report highlights seven key insights, this data book serves as a detailed reference guide, offering in-depth information on the structural patterns shaping GBS organizations. Rather than prescribing a single approach, it presents diverse industry practices, enabling GBS leaders to make informed decisions tailored to specific enterprise needs.

In this first-of-its-kind research, Everest Group, in collaboration with Sourcing Change, analyzes insights from interviews with 50 leading GBS organizations to examine GBS architecture’s foundational elements. This research highlights variations in GBS architectures by model, alignment, resourcing approach, reporting lines, power structures, integration into the planning cycle, enabling capabilities, and presence of Global Process Owners (GPOs) and CoEs. By offering granular insights and illustrative organization models, this data book enables enterprises to benchmark their GBS structures and identify patterns that drive value.

Scope

All industries and geographies

Contents

In this report, we:

• Analyze key dimensions and vectors influencing GBS architecture
• Assess patterns shaping GBS organizations, highlighting how enterprise context influences architectural choices
• Evaluate three core dimensions such as model, alignment, and resourcing approach against 10 vectors: reporting lines, enterprise revenue, headquarters location, integration into enterprise planning cycles, GBS locations, presence of CoEs, enterprise power structure, presence of GPOs, GBS size, and enabling capabilities

Membership(s)

GBS and Shared Services