by
Akash Verma, Sanyam Gupta, Balachandra Mallya, Adarsh Agrawal
The Service Provider Health Check – BPS is a quarterly report assessing leading BPS providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report, we cover nine key providers and compare and analyze their growth, profitability, and cash flow utilization, helping enterprises navigate an evolving business landscape.
The report addresses four key enterprise needs. These include a preliminary provider evaluation to providers for RFPs, strategic insights to highlight how providers adapt to a shifting macroeconomic landscape, contract optimization to facilitate effective pricing and contract negotiations, and risk mitigation to enhance supplier risk assessments.
Scope
Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights
We cover nine providers: Concentrix, Conduent, EXL, Firstsource, Genpact, TaskUs, Telus Digital, Transcom, and WNS
Metrics assessed: organic constant currency growth, operating margin, return to shareholders, investments and capability building, and key leadership changes
Contents
In this report, we:
Examine the need for a comprehensive provider evaluation
Analyze providers’ relative health based on profitability, growth, and cash flow utilization
Assess providers' financial health and organizational changes
