The Service Provider Health Check is a quarterly report assessing leading IT-BP and Engineering providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management.

In this report, we cover 12 major providers and compare and analyze their growth, profitability, talent strategies, and cash flow utilization, helping enterprises navigate an evolving business landscape.

The report addresses four key enterprise needs. These include a preliminary provider evaluation to providers for RFPs, strategic insights to highlight how providers adapt to a shifting macroeconomic landscape, contract optimization to facilitate effective pricing and contract negotiations, and risk mitigation to enhance supplier risk assessments.

Scope

• Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights
• We cover 12 providers: Accenture, TCS, Wipro, Infosys, HCLTech, Tech Mahindra, Cognizant, Capgemini, EPAM, Mphasis, CGI, and LTIMindtree
• Metrics assessed: organic constant currency growth, operating margin, LTM attrition, headcount growth, return to shareholders, investments and capability building, and key leadership changes

Contents

In this report, we:

• Evaluate the need for a comprehensive provider evaluation
• Analyze providers’ relative health based on profitability, growth, talent strategy, and cash flow utilization
• Assess providers’ financial health and organizational changes