Beyond Words: Unveiling the True RoI of Intelligent Document Processing (IDP)
Viewpoint

31 Jan 2025
by Vaibhav Bansal, Harpreet Makan, Niveditha Arjun

Intelligent Document Processing (IDP) is an effective tool for enterprises seeking to reduce costs, improve employee and customer experiences, enhance overall efficiency, and tackle diverse document types. However, enterprises are often conservative when embarking on their IDP journeys due to ambiguity regarding the expected RoI and the impact IDP adoption can drive.

In this report, we examine key IDP market trends and use cases across industries and functions. The report presents a detailed ROI assessment framework and evaluates IDP’s RoI across three use cases: invoice processing, insurance claims processing, and customer onboarding. By offering insights into various costs, hard and soft benefits, and RoI expectations, it equips business leaders to build a compelling business case for IDP adoption. The report also includes key success factors for organizations to gain maximum value from IDP deployment and unlock its full potential.

Scope

All industries and geographies

Contents

In this report, we:

  • Examine IDP overview
  • Assess key IDP use cases across industries and functions
  • Analyze a framework to assess IDP’s RoI through three high-potential use cases
  • Evaluate key success factors to maximize RoI from IDP

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management

 

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