To stay competitive, companies are transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. Intelligent Automation (IA) boosts productivity and streamlines processes. With rapid generative AI advances, enterprises are accelerating automation initiatives and prioritizing more adaptive, context-aware, and human-like automation solutions that enhance decision-making and process optimization. Additionally, agentic AI is emerging as a key enabler, allowing AI-powered systems to execute complex tasks autonomously while continuously learning and improving. In response, providers are adopting Intelligent Process Automation (IPA). IPA helps businesses navigate market complexities with increased agility and clarity.
In this report, we examine 24 IPA solution providers’ capabilities and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers. The report enables buyers to select the right-fit providers for their needs and empowers providers to benchmark themselves against each other.
Scope
All industries and geographies
IPA solutions: Sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
IPA services: Sourcing IPA services such as consulting, implementation, and maintenance
This report does not cover IPA technology products that are licensed independently or embedded in broader BPO deals
Contents
In this report, we:
Assess the IPA solutions provider market
Position IPA solution providers as Leaders, Major Contenders, Aspirants, and Star Performers
