Banking and Financial Services (BFS) firms are increasingly seeking providers that offer integrated front- and back-office solutions to optimize costs, streamline operations, and enhance customer experiences. This provider consolidation trend promotes greater accountability, accelerates time-to-market, and improves overall customer satisfaction. Traditional front- and back-office service providers are evolving, with many providers expanding their capabilities to offer seamless end-to-end solutions across the entire value chain.

This report explores the landscape of providers that have successfully integrated their offerings across key banking domains such as retail banking, lending, and payments. Some of these providers have secured large-scale, integrated deals through long-term client relationships, while others are capitalizing on opportunities within the small-to-mid market segment, particularly among FinTechs, where demand for comprehensive solutions is rapidly growing. This shift toward integrated service models is most prominent in North America, the UK, and the APAC region, where BFS enterprises are embracing these offerings to stay competitive and agile in a dynamic market.

This compendium provides accurate, comprehensive, and fact-based snapshots of 16 providers providing front-to-back integrated services within the BFS industry. Each profile offers a detailed overview of the provider’s service focus areas, including adoption by geography, industry, buyer size, recent developments and investments, key intellectual property / solutions, and case studies.

Scope

• Services: Integrated BFS operations
• Industry: BFS
• Geography: global

Contents

This report features 16 providers’ profiles and includes:

• Provider overview: adoption by geography, industry, and buyer size
• Recent developments: in-house investments (expansion, technology development, and talent development) and external investments (mergers and acquisitions and partnerships)
• Case studies: examples of the scope of work covering front-to-back integrated services within the BFS industry
• Proprietary solutions: key IP/solutions in the integrated BFS operations domain

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Banking Business Process

Sourcing and Vendor Management