The dynamic IT-BP services industry presents opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes.

Forces & Foresight™, our quarterly report focused on IT-BP service providers, empowers providers with the intelligence they need to navigate this volatile environment.

This Business Process Services (BPS) edition of the report addresses four key questions that strategic stakeholders struggle to answer:

• Where do I stand versus my competition in terms of growth?
• How do the industry’s growth prospects look in the foreseeable future? Why?
• Which segments offer opportunities to grow faster than the industry? Why?
• How am I doing in these segments versus my competition?

Scope

Insights in the report are structured into three sections:

• The current state (where things stand)
• Forces shaping the future
• Foresight (net effect of forces) and forecasts

Our coverage in this report’s BPS version encompasses four broader segments.

Segments: Customer Experience Management (CXM); industry-specific BPS; enterprise BPS; new-generation services

Contents

Forces & Foresight provides in-depth financial forecasts for the services industry, examining ongoing evolution, growth drivers, and obstacles for IT-BP service providers. Unlike high-level industry overviews, we offer original quantitative predictions across segments to support providers’ strategic planning efforts. This BPS edition of the report covers:

• Executive summary, BPS industry trends, and our forecasts
• BPS segments: growth forecast and deep dive into driving forces

This report is part of the Forces & Foresight package, which also includes the Forces & Foresight video, an interactive benchmarking spreadsheet model, and analyst inquiries.

Membership(s)

Forces & Foresight