Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. Retailers are investing in IT transformations to adapt to market trends, employ data-driven decision-making, and gain a competitive edge through innovation. Recognizing the necessity of agility in a dynamic market, they plan to utilize cutting-edge technology solutions and platforms to promptly respond to evolving consumer preferences and emerging trends.

In this research, we present an assessment and detailed profiles of 24 service providers featured on the Retail IT Services PEAK Matrix^®. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Scope

• Industry: retail
• Geography: global
• The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading service providers, client reference checks, and ongoing analysis of the retail IT services market

Contents

This report features detailed assessments, including strengths and limitations, of 24 providers that focus on IT transformation services in the retail industry.

Membership(s)

Retail and CPG IT Services

Outsourcing Excellence