Enterprises use AI to reduce costs, enhance stakeholder experiences, and drive revenue, with investments expected to grow due to generative AI advances. However, scaling AI initiatives remains challenging due to complex technology landscapes, legacy data issues, unclear AI strategies, and data privacy concerns.
Enterprises are shifting from experimental AI proof of concepts to scaling high-value use cases, influencing their sourcing strategies. They favor providers with proven expertise in advanced AI technologies, experience in similar projects, and the ability to provide value-driven pricing models, such as outcome-based and gain-sharing deals. Providers offering industry-specific knowledge, talent upskilling strategies, a clear focus on AI governance, and a deep understanding of advanced technologies are well-positioned for growth as enterprises prioritize dependable partners to achieve measurable business outcomes.
In this report, we analyze 30 AI and generative AI providers featured on Everest Group’s Artificial Intelligence (AI) and Generative AI Services PEAK Matrix® Assessment 2024 and highlight each provider's strengths and limitations. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
Scope
- All industries and geographies
- The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading AI and generative AI providers, client reference checks, and an ongoing analysis of the AI and generative AI services market
Contents
In this report, we examine:
- AI provider landscape
- AI and Generative AI Services PEAK Matrix® characteristics
- Enterprise sourcing considerations
Membership(s)
Artificial Intelligence (AI)
Sourcing and Vendor Management
