Despite facing global economic challenges, political changes, trade wars, and increased RoI scrutiny, enterprises maintain a positive outlook toward 2024, intensifying their focus on creating value and enhancing employee experience. Providers play a vital role in guiding enterprises through the evolution and adoption of new technologies, providing them with a competitive edge over their peers. These providers are actively exploring ways to meet the evolving needs of enterprises.

Enterprises now demand more from providers, seeking true strategic partnerships. While providers have identified the right mix to satisfy client management and offer innovative commercial constructs, concerns persist regarding the innovation, value addition, and technical expertise of resources. Although enterprises anticipate higher value from their providers, achieving genuine enterprise satisfaction within resource constraints poses a challenge that providers must navigate. In this report, we examine the satisfaction levels of enterprises with their providers, explore the reasons for dissatisfaction, outline enterprises’ future priorities, and identify the top five digital workplace service providers delivering superior value across North America and Europe.

Scope

• Geography: North America and Europe
• Inclusion criteria for rankings: primary inputs gathered through buyer references, case studies, and RFI document for Digital Workplace PEAK Matrix^® Assessment 2023

Contents

In this report, we present:

• A summary of various enterprises’ views on providers’ capabilities and an assessment of the satisfaction levels among enterprises regarding their digital workplace service providers
• Enterprises’ future priorities in the digital workplace, detailing the solutions or technologies that enterprises plan to invest in
• An analysis of the top five digital workplace service providers delivering superior value across North America and Europe

Membership(s)

Digital Workplace

Outsourcing Excellence