The digital commerce landscape is evolving rapidly due to the surge in online shopping, growth of new channels, and rapid technology advances. Enterprises’ growing adaption to evolving customer expectations drives the demand for integrated and seamless digital commerce experiences. The increasing composable commerce adoption enables businesses to customize their solutions with best-of-breed tools, offering flexibility and scalability. Additionally, the B2B commerce market is growing rapidly, reflecting a significant shift toward digital transactions and solutions among businesses.

Enterprises must understand these trends and dynamics to optimize their digital commerce strategies and maintain a competitive edge. In this environment, digital commerce service providers facilitate the smooth integration of diverse technology platforms, enhance operational efficiency, and aid business growth.

In this report, we analyze 29 digital commerce service providers’ capabilities.

Scope

• All industries and geographies
• This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital commerce service providers, client reference checks, and an ongoing analysis of the digital commerce services market

Contents

In this report, we:

• Assess 29 digital commerce service providers
• Position the providers on the Everest Group’s PEAK Matrix^® framework as Leaders, Major Contenders, and Aspirants
• Compare providers’ key strengths and limitations

Membership(s)

Interactive Experience (IX) Services

Sourcing and Vendor Management