Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. Modern consumers prefer enterprises that extend this approach beyond customer interactions to include employees, partners, and environmental considerations. Adobe continues to lead in this domain by enabling AI-driven customer data activation, scalable content creation, and optimization of marketing operations, while offering a robust suite of solutions across Creative, Experience, and Document Clouds.

IT service providers are strategically aligning with Adobe’s vision and strengthening their partnerships with Adobe through AI-led joint go-to-market strategies to capitalize on this growing market opportunity. Additionally, they are expanding their Adobe-certified workforce and developing accelerators and frameworks to enhance implementation efficiencies.

This report examines 27 service providers featured on Everest Group’s Adobe Services PEAK Matrix^® Assessment 2024, highlighting their capabilities in the Adobe services landscape.

Scope

• All industries and geographies.
• The research is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading Interactive Experience (IX) service providers, client reference checks, and ongoing analysis of the Adobe services market

Contents

In this report, we:

• Assess 27 leading Adobe service providers and design agencies on Everest Group’s Services PEAK Matrix evaluation framework
• Position the providers as Leaders, Major Contenders, and Aspirants in the Adobe services market
• Examine the providers’ strengths and limitations

Membership(s)

Interactive Experience (IX) Services

Sourcing and Vendor Management