For enterprises, HR outsourcing has evolved from focusing primarily on cost reduction to becoming a strategic enabler. The incorporation of gen AI to enhance employee experience, increase agility and flexibility, and deliver advanced insights and analytics allows HR professionals to focus on strategic initiatives, thereby fostering innovation and growth within organizations.
In this report, we explore gen AI’s potential across the HR value chain, highlighting how enterprises are transitioning from pilot projects to full-scale deployments. The report highlights gen AI use cases across key HR value chain components – strategy, value-added services, support and operational services, and digital HR operations. It provides detailed insights into specific gen AI use cases, their impact on business outcomes and the leading technology providers being leveraged by service providers to make significant strides in this domain. The research offers actionable recommendations and highlights innovative solutions for HR professionals seeking to leverage gen AI across the HR outsourcing value chain.
Scope
All industries and geographies
Service: HR
Contents
In this report, we examine:
HR services’ overview, value chain, key business issues, and challenges
Gen AI’s impact in addressing HR challenges
Market maturity for gen AI adoption
High adoption use cases for gen AI in HR based on the study
