Innovation Watch: Generative AI Applications in Marketing
Market Report

30 May 2024
by David Rickard, Nishant Jeyanth, Tushar Pathela

Gen AI is poised to revolutionize marketing, transforming how businesses operate and engage with customers. It offers many benefits across applications, including enhancing customer engagement, improving conversion rates, and optimizing marketing campaigns through data-driven insights. By leveraging gen AI, enterprises can gain a competitive edge in an ever-evolving digital landscape, meeting the growing consumer demand for personalized and timely interactions.

Providers can play a crucial role in helping enterprises harness gen AI’s power by offering tailored AI-driven tools and platforms, training marketing teams to use these tools, and providing ongoing support to adapt to changes and derive value from AI investments.

In this report, we assess 14 providers that offer gen AI solutions for marketing use cases, positioning them on Everest Group Innovation Watch Assessment as Luminaries, Fast Followers, Influencers, and Seekers.

Scope

All industries and geographies

Contents

In this report, we:

  • Position 14 gen AI solution providers on Everest Group Innovation Watch Assessment
  • Offer an overview of the providers’ gen AI marketing solutions
  • Examine key business challenges in marketing and gen AI’s impact in addressing them

Membership(s)

Service Optimization Technologies (SOT)

Marketing Services

Artificial Intelligence (AI)

Outsourcing Excellence

 

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