On September 10, 2024, ServiceNow launched Xanadu, its comprehensive offering of AI innovations tailored for the telecom, retail, banking, and public sector industries. This release significantly enhances its gen AI offerings, expanding the reach of Now Assist services to address key enterprise needs, including security and threat management. The release also features the Now Assist Skill Kit, which helps create custom gen AI skills and prompts. Additional innovations include data visualization, chat- and email-reply generation, change summarization, and proactive prompts.

Scope

• All industries and geographies
• The report is based on our assessment of ServiceNow’s Xanadu release announcement

Contents

In this report, we examine:

• Consider key enterprise workflow automation issues and objectives, as well as themes driving and inhibiting demand
• Evaluate ServiceNow’s current positioning and its workflow automation product offerings
• Discuss ServiceNow’s Xanadu release announcement
• Provide Everest Group’s view on ServiceNow’s Xanadu release

Membership(s)

Application Services

Banking and Financial Services Information Technology

Cloud and Infrastructure Services

Clinical Development Technology

Cybersecurity

Data & Analytics

Digital Services

Digital Workplace

Enterprise Platform Services (EPS)

Healthcare Payer and Provider Information Technology

Insurance Information Technology

Interactive Experience (IX) Services

Life Sciences Information Technology

Retail and CPG IT Services

Sustainability Technology and Services

Sourcing and Vendor Management