Enterprise Workflow Automation – Review of ServiceNow’s Xanadu Release
Tech Launch Perspective
30 Sep 2024
by
Shirley Hung, Vignesh Kannan, Abhishek Mundra, Aditya Gullapalli
On September 10, 2024, ServiceNow launched Xanadu, its comprehensive offering of AI innovations tailored for the telecom, retail, banking, and public sector industries. This release significantly enhances its gen AI offerings, expanding the reach of Now Assist services to address key enterprise needs, including security and threat management. The release also features the Now Assist Skill Kit, which helps create custom gen AI skills and prompts. Additional innovations include data visualization, chat- and email-reply generation, change summarization, and proactive prompts.
Scope
All industries and geographies
The report is based on our assessment of ServiceNow’s Xanadu release announcement
Contents
In this report, we examine:
Consider key enterprise workflow automation issues and objectives, as well as themes driving and inhibiting demand
Evaluate ServiceNow’s current positioning and its workflow automation product offerings
Discuss ServiceNow’s Xanadu release announcement
Provide Everest Group’s view on ServiceNow’s Xanadu release
