Enterprise Workflow Automation – Review of ServiceNow’s Knowledge ’24 Event
Tech Launch Perspective
17 May 2024
by
Yugal Joshi, Sangamesh Kadagad, Abhishek Mundra, Vinisha Choudhary
ServiceNow announced the release of new features under its workflow automation offering at its Knowledge 2024 event, which took place May 7-9, 2024, in Las Vegas, NV. This release further strengthens ServiceNow’s automation and AI efforts across industries to enhance customer and employee experiences.
In this report, we analyze the new release, including how well ServiceNow’s offering aligns with enterprise objectives and requirements and identify the strengths and areas for improvement.
Scope
All industries and geographies
The report is based on our assessment of the information that ServiceNow released during its Knowledge 2024 event
Contents
In this report, we:
Outline key enterprise workflow automation objectives and requirements
Examine the themes that drive and limit demand
Detail ServiceNow’s current positioning and its workflow automation product offerings
Analyze the new release’s strengths and areas of improvement