This Virtual Roundtable Discussion Summary is available only to GBS members. For information on membership, please contact us

Everest Group regularly organizes virtual sessions with senior executives across industries in which they share experiences and opinions with colleagues from other organizations on hot industry topics or particularly challenging issues of the day.

Though gen AI is gaining prominence, organizations are facing challenges in harnessing its capabilities. Banking, financial services, and insurance (BFSI) leaders are spearheading efforts to define gen AI applications’ roles throughout the services value chain and implementing effective change management practices.

In this virtual roundtable, executives discuss generative AI’s current and future state in Global Business Services (GBS) organizations of BFSI firms and understand the key opportunities, challenges, and strategies for gen AI’s successful implementation.